Refund Policy
At Bastet Conceptual Art, we take pride in delivering high-quality, customized mural
art services tailored to meet your unique requirements. Our team of skilled artists
and designers invests time, effort, and creativity to ensure your satisfaction with
every project. However, we understand that exceptional circumstances may require
consideration of refunds. Here is our refund policy:
1. Refund Eligibility:
● Quality Issues: If the delivered mural does not meet the agreed-upon
specifications and quality standards outlined in the contract, we are
committed to rectifying the issues. You may be eligible for a refund if the
quality concerns persist after reasonable attempts to resolve them.
● Cancellation Before Commencement: If you choose to cancel your mural project before our artists have commenced work, a refund may be issued, excluding any non-
● Cancellation Before Commencement: If you choose to cancel your mural project before our artists have commenced work, a refund may be issued, excluding any non-
2. Non-Refundable Items:
● Design and Planning Fees: Any design or planning fees paid for
conceptualization and consultation services are non-refundable. This covers
the time and expertise invested in understanding your vision and developing
the mural concept.
● Materials and Equipment: Costs associated with purchasing specific materials or equipment necessary for your project are non-refundable once they have been acquired.
● Materials and Equipment: Costs associated with purchasing specific materials or equipment necessary for your project are non-refundable once they have been acquired.
3. Refund Process:
● To initiate a refund request, please contact our customer support team via
email or phone, providing detailed information about the concerns or reasons
for the refund request.
● Our team will review the request and assess its eligibility based on the criteria mentioned above.
● If the refund is approved, the applicable amount will be processed within 14 business days through the original payment method used for the transaction.
● Our team will review the request and assess its eligibility based on the criteria mentioned above.
● If the refund is approved, the applicable amount will be processed within 14 business days through the original payment method used for the transaction.
4. Customer Satisfaction:
● Our priority is your satisfaction. If you are dissatisfied with any aspect of the
mural art service provided, please contact us immediately. We are committed
to addressing your concerns and finding a mutually satisfactory resolution.
5. Changes to This Policy:
● Bastet Conceptual Art reserves the right to modify or update this refund policy
at any time. Changes to the policy will be communicated on our website. It is
your responsibility to review this policy periodically for any updates.
By engaging our services, you acknowledge and agree to abide by the terms and
conditions of this refund policy. If you have any questions or concerns, please do not
hesitate to reach out to our customer support team for clarification.